Spring 2024: Crisis Communications
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Politics of CrisisBY MICHAEL OGOSO Michael Ogoso examines today’s fast-paced and politically charged environment, effective crisis communication strategies are vital for maintaining transparency and credibility; this article offers practical insights and real-world examples, like Dr. Deena Hinshaw’s experience, on managing crises amidst political pressures. |
How does misinformation spread and what can we do about it to stop a crisis before it startsBY CHANTELL CRAWFORD Chantell Crawford reminds us that as technology evolves, the way people obtain information and communicate has transformed, with social media and cell phones providing instant access to information that was previously available only through traditional media, though this convenience also risks the rapid spread of misinformation. |
Emergency Management Planning: Building trust before the crisisBY CATERINA VALENTINO Caterina Valentino investigates The question isn’t if there’ll be another crisis. The question is how long until the next crisis. |
Building Organizational Trust From WithinBY LINDA BICHO-VACHON Linda Bicho-Vachon examines what occurs after a whistleblower’s complaint about the safety of Boeing’s 787 Dreamliner, the company must regain both public and employee trust, emphasizing authentic, transparent communication and addressing concerns to rebuild confidence and enhance productivity, as highlighted by Jacqui d’Eon and exemplified by Oscar Munoz’s leadership at United Airlines. |
